ss
shekhar.vinay shekhar.vinay

1 reviews | Active since Sept 2016

29 Sept 2016, 15:02

Vodacom refuses to give me credit because I don't have credit history (and didn't even bother to tell me before I started the application process)

<p>The Vodacom credit staff are pathetic. I wished to apply for an internet deal from Vodacom and was told that I needed to have a credit check performed.</p> <p> </p> <p>I gave them all the documents they required and these were promptly sent to the head office in Jo'burg. They were so useless that it took them three days to work out that I had never app**** for credit before.</p> <p> </p> <p>If they had told me at the start of the application process that I needed to have a history of paying money in the form of credit, then I would never have app****. Additionally how is one supposed to get credit if they require a credit record upon application??</p> <p> </p> <p>I honestly doubt anyone at the head office will actually get back to me as I genuinely believe you don't know how to even use a phone!</p>

0
Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team