Vodacom refuses to give me a letter of settlement and as such i cannot get financial support from banks.

I had a contract with vodacom which i finished settling in 2023, and they never gave me a settlement letter. That account is still reflecting on my clear score account that i am still owing them. I called them for months begging for the settlement letter, i am being taken from pillar to post everytime. I called, sent emails, talked with them via whattsap. Some of the customer service agents are very rude to me. Whenever i call again i am being told they will send it within 48 hours, guess what? I am still waiting after 5 months. My credit is ruined because of this, the banks refuse to borrow me and my businesses money because i cant produce the settlement letter. Never ever, get into a contract with vodacom, it will ruin your life. Did i mention that when i first whent to a vodacom store in savanna Mall they couldn't see that i had a contract with them which ended, I then went to the vodacom store at Mall of the north, thats when they could see my profile and i started making calls from there. I am still fighting to get my name clearednto this day. Vodacom ruined my life and they still continue doing so.