sV
sandra V

1 reviews | Active since Dec 2014

03 Jun 2017, 18:41

VODACOM REFUSES TO GIVE ME A COPY OF MY CONTRACT SO THAT I CAN REPAIR MY SCREEN FOR FREE

<p>I HAVE A CONTRACT WITH VODACOM FOR A SAMSUNG S7 EDGE CELLPHONE.</p> <p>I HAVE THE ADH PREMIUM APP WHICH ALLOWS ME TO GET MY SCREEN REPAIRED FOR FREE.</p> <p>I HAVE MADE COUNTLESS PHONE CALLS FOR THE PAST 2 MONTHS TO OBTAIN A COPY OF MY CONTRACT WHICH I NEED TO HAND IN TO THE SAMSUNG REPAIR SHOP SO THAT MY SCREEN IS REPAIRED FOR FREE.</p> <p>I AM TOTALLY DISGUSTED WITH VODACOM.</p> <p>THIS IS THE SECOND TIME I AM POSTING REVIEWS ABOUT VODACOM ON HELLO PETER.</p> <p>IT SEEMS AS THOUGH THEY JUST DONT CARE ABOUT THEIR CUSTOMERS..</p> <p>EXTREMELY UPSET AND TRAUMATISED AS MY PHONE IS STILL NEW AND UNDER CONTRACT.</p> <p>I CANNOT AFFORD IT FINANCIALLY TO FIX THIS SCREEN ON MY OWN.</p> <p>MY ONLY OTHER OPTION IS TO GET A LEGAL OPINION WHICH I WILL ALSO HAVE TO PAY FOR.</p> <p> </p> <p>PLEASE HELP</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2017, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team