MM
Marnus M

1 reviews | Active since Apr 2014

03 Aug 2018, 10:50

Vodacom Refuses to give contract to me although I spend 200 - 2000 on prepaid with them every month

Porting away from Vodacom today!

I have been on vodacom pre paid for probably a year or so, every month spending between R200 and R2000 airtime and data. So yesterday I decide to phone them to take out a contract, that will cost me less than my current spend, with the same amount of airtime/data. After going through the whole process, they declined me and offered me a R175 package, I mean really? My prepaid money is good but I can get a contract according to the "process". Apparently my credit score is to low for vodacom, which basically means its easier to buy a car or get a credit card (I have two vehicles financed, and a credit card, paid up to date if I may add, no missed payments or arrears) than getting a contract with this utter useless company? Cheers Vodacom, you will now be losing a 200 - 2000 rands customer because of your "system processes" I'm sure you wont feel it, but this review may.

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2018, 10:52
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

MM
Marnus M's update08 Aug 2018, 08:43
Reviewer Update
Pathetic service. Vodacom will never in my life see me again. Utter useless service and they have no regard to customer service. My prepaid money is good, but you wont give me a contract for the same amount? Well sorry to say but you just lost a client, and I will tell my story! And this bull**** about my credit provide being negative? Why do I have 2 car loans and a credit card account then? Just FYI, my credit profile is positive, 74% higher than the average in SA according to Transunion... USSSEEEELLLESSSSSSSS COMPANY, don't use them!!!