VODACOM REFUSES TO GET MY RED VIP NETWORK FIXED AND MY COMPANY IS LOSING SALES BECAUSE OF THIS

for the Past 2 months i have been struggling with receiving calls from multiple numbers and different networks, the past 2 weeks I have spoken with the call center agents and they keep doing the same thing by resetting some things on my line. It has since gotten worse and another service ticket was logged last week Wednesday, by following up a week later, the ticket was not assigned to any network person to assist me.

They made contact after a left a complaint and said that another ticket will need to be logged as the old one is useless. There is no service or any person that can assist me. Even went to a Vodacom shop after putting in leave where they could also not resolve the issue and just left me with the call center who does not respond to my request. I am now starting to struggle with making calls and even after explaining that they still don't worry.

As a owner of a company using the RED VIP package which is a lot of money monthly they just wont assist me and leave my service ticket open. My clients cant get hold of me and my company is loosing customers and they are not worried and just say wait until we have time to contact you.

My hands are tied up because nothing gets auscultated to get resolved. But i must pay for a service that is not working, and when saying you will stop paying until the service is fixed, their response is do that and see what happens.

I have been with Vodacom for more that 20 years and the service is getting worse every day, no after sales or support, but when you need to upgrade they are quick to take your money.

People be careful before using Vodacom as they will not help you of your line is not working, but you will still pay for everything.