Vodacom Refuses to Exchange Phone Incorrectly Supp****

I app**** for an upgrade on my contract on 25 November 2022 and requested the Samsung A52s 5g, as it was advertised as having a hybrid SIM slot and being able to accommodate two SIM cards. Unfortunately, when the phone was delivered on 7 December 2022, I discovered that it could only hold one SIM card.

I contacted Vodacom on 18 December 2022, within the 14-day return period, to inquire about the issue. Despite my explaining that the SIM tray could not hold a second SIM card, I was told that it could and provided with a link to a video on how to insert a second SIM. I was also asked if the phone had an additional SIM tray, which it does not. I was then advised to visit my local Vodacom store for assistance, but upon doing so, I was told that the SIM tray indeed could not hold a second SIM card.

As I have no use for a phone that can only hold one SIM card, and I upgraded my contract on the understanding that the Samsung A52s could hold two SIM cards, I am now faced with the prospect of paying a 75% early cancellation fee if I wish to obtain a phone that meets my needs. This is unacceptable, as the error was Vodacom's, not mine.

I have been a customer of Vodacom since October 1996, and I am disappointed in the service I have received in this regard. I hope that we can find a resolution that is fair to both parties.