VODACOM REFUSES TO DELIVER SERVICE FOR NO REASON

Vodacom is refusing to reconnect our fiber line after it mysteriously went down quite a while ago. We phone them almost daily. We go the store. We contact the local fiber rep. We're really trying everything in our power to get things sorted because we NEED internet to study and work from home. However, Vodacom only gives standard replies to all our efforts: "an agent will contact you shortly". Yet no one EVER contacts us. How long is this **** going to last?