Vodacom refuses to confirm contract cancellation despite settlement

I settled my Vodacom postpaid contract in full and submitted all required documentation. Despite multiple follow-ups, Vodacom has failed to provide written confirmation that the contract has been cancelled, the account closed, and the SIM disconnected.

Instead, they advised that the number was converted to prepaid something I did not request or consent to. This does not resolve the issue and leaves uncer*****y regarding my liability.

I have now issued a formal final demand and will be escalating the matter to ICASA due to Vodacom’s failure to properly close the account.