HS
Hanlie S
1 reviews | Active since Dec 2021
12 Jan 2022, 07:12
VODACOM refuses to close month-to-month CONTRACT
VERY SAD: *** - contract ended Feb 2021. Month to month - considered upgrade on 25 June 2021, changed my mind and confirmed with Vodacom on 28 June AND ASKED FOR ACCOUNT TO BE CLOSED COMPLETELY. Then the problem started because to this day this account is still open and I am being charged more every month which is not in line with the original month to month amount - HOW DO I get this account CLOSED??? Vodacom customer service phone calls made on the following dates: - 28 June - 14 July - 27 July - 2 August - 24 August - 23 November
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Jan 2022, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2022, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Hanlie S's updateReviewer Update
17 Jan 2022, 08:44I thank Vodacom for the positive reply. But alas we are on 5 business days since the original review with no contact so far from Vodacom at all. So the account remains open and Vodacom will probably charge yet another fee at the end of January 2022.
HS
Hanlie S's update17 Jan 2022, 08:44
Reviewer Update
I thank Vodacom for the positive reply. But alas we are on 5 business days since the original review with no contact so far from Vodacom at all. So the account remains open and Vodacom will probably charge yet another fee at the end of January 2022.
HS
Hanlie S's updateReviewer Update
30 Jan 2022, 17:44I phoned the help desk again after above message on 25 January 2022 and spoke to Fikile Nkhize who once again logged the request for the contract to be cancelled. Yet again the SMS was received saying that the request was made but the cancellation is not actioned yet - waiting to see just how much Vodacom is going to collect from my account this month - you have all the power, if I reverse the payment or refuse to pay you blacklist me, yet you keep on ignoring my request to cancel and keep taking money from my account. THIS IS ACTUALLY SHOCKING but my next step is the Ombudsman now. Done dealing with the call centres and saying that you cannot get hold of me is a joke as I do not have ONE single message on my phone saying that Vodacom is looking for me and providing me with a number to return the call.
HS
Hanlie S's update30 Jan 2022, 17:44
Reviewer Update
I phoned the help desk again after above message on 25 January 2022 and spoke to Fikile Nkhize who once again logged the request for the contract to be cancelled. Yet again the SMS was received saying that the request was made but the cancellation is not actioned yet - waiting to see just how much Vodacom is going to collect from my account this month - you have all the power, if I reverse the payment or refuse to pay you blacklist me, yet you keep on ignoring my request to cancel and keep taking money from my account. THIS IS ACTUALLY SHOCKING but my next step is the Ombudsman now. Done dealing with the call centres and saying that you cannot get hold of me is a joke as I do not have ONE single message on my phone saying that Vodacom is looking for me and providing me with a number to return the call.
HS
Hanlie S's updateReviewer Update
07 Feb 2022, 13:32I received a note from Vodacom that w.e.f. 31 Jan this phone number has been converted to pre-paid now which will prevent any further payments being taken from my account. It took seven months and lots of money still collected for my wish to close this account to be actioned. I consider this matter concluded now and thank Hello Peter as without this post I would probably still have paid this account.
HS
Hanlie S's update07 Feb 2022, 13:32
Reviewer Update
I received a note from Vodacom that w.e.f. 31 Jan this phone number has been converted to pre-paid now which will prevent any further payments being taken from my account. It took seven months and lots of money still collected for my wish to close this account to be actioned. I consider this matter concluded now and thank Hello Peter as without this post I would probably still have paid this account.