VODACOM REFUSES TO CANCELL ********** ACCOUNT

ON 21/09/2015 I REPORTED A ********** OPENING OF NEW VODACOM LINE *** AS IT WAS HAPPENING IN-STORE AT HI-FI COOPERATION AMANZIMTOTI. THE MANAGER AT HI-FI COOPERATION ANDRIES *** MENTIONED THAT THEY POLICE ARRESTED THE PERPETRATOR AND HE WILL ENSURE THAT THE NEW LINE IS REMOVED AGAINST MY NAME. TO DATE, THE NEW LINE IS STILL AGAINST MY NAME AND HAS CAUSED VODACOM TO CUT OFF MY OTHER EXISTING LINES. MY ACCOUNT IS ALSO IN ARREARS BECAUSE VODACOM DID NOT DEBIT IT MONEY DUE TO THAT ACCOUNT. EACH TIME I CONTACT VODACOM'S CALL CENTRE, NO ONE KNOWS ABOUT THIS CASE BEING REPORTED. I SENT ALL THE REQUIRED ***** DOCUMENTATION TO VODACOM [Email Removed] & [Email Removed] I RECEIVED NO FEEDBACK. VODACOM HAS BEEN USELESS DEALING WITH THIS CASE BECAUSE EVEN INTERNAL STAFF TRIED TO ASSIST ME BUT THEIR ***** DEPARTMENT HAS BEEN USELESS. EVEN THE INTERNAL STAFF HAVE ALSO GIVEN UP ASSISTING WITH THIS CASE.