Vodacom refuses to cancel/close my account

Item: Vodacom
Rating: 1
Author: Miriam N

I have made countless calls and sent emails for them to close my account, I’ve paid the full amount and sent proof of payment but until today that account still appears on my credit record which does not make sense. I get called by credit bureaus requesting me to pay but I’ve paid Vodacom already so it doesn’t make sense. All I want is for them to close that account and remove my name from these credit bureaus because I don’t owe them anything

Helpful (0)

Replies (3)

Vodacom's replyOfficial

18 Feb 2025, 08:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Feb 2025, 08:09

Official

Miriam N's updateReviewer Update

17 Mar 2025, 15:15

Hi,

Today marks exactly a month since our last conversation and according to ClearScore the Vodacom account still shows up on my credit record. Please assist

Miriam N's update17 Mar 2025, 15:15

Reviewer Update

Hi,

Today marks exactly a month since our last conversation and according to ClearScore the Vodacom account still shows up on my credit record. Please assist

Miriam N's updateReviewer Update

05 Apr 2025, 15:34

Good day,

The back and forth is so exhausting. I got a credit report from Experian and the Vodacom account still shows up as unpaid on my name . It’s been over 5 weeks so it should have been taken off already. I’ve sent prove of payment and was advised by Vodacom that it’s been removed by as of Friday 4 April, it still shows up

Please assist

Miriam N's update05 Apr 2025, 15:34

Reviewer Update