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dmtsweni D

1 reviews | Active since Mar 2017

25 Oct 2017, 18:35

Vodacom refuses to cancel my elapsed contract and find stupid ways to keep me in it so that the can milk me if my hard earned money.Unerthical company

I want to close my contract and never have to deal with this company ever again.I paid R26 000 to them for contract that was suppose to end in February 2017.They don’t care and i’m Now at the credit bereau and can’t buy a house for my young family because I can’t get out of a contract that they renew when it comes to an end without my consent.They are so clever that they will not remind you when your contract is elapsing and keep on milking you for you money without you knowing.Then they allow ******** to open other accounts when you are eligible for upgrades.It happens without you knowing as you keep on paying but someone has taken a laptop or new phone against your name. Vodacom is a big **** and now they won’t let me cancel all the contracts they claim I have with them as they say some are not due yet.But who took them?I even went and reported it to their ***** department and submitted all the affidavit at the Eastgate mall.Guys be careful of this company.They get rich by *********** ordinary people.All I need is that the let me off their contract.I’ve been their slave since 2004.Not anymore.

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Replies (2)
Vodacom
Vodacom's reply26 Oct 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Oct 2017, 13:16
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team