MJ
Marco J
1 reviews | Active since May 2024
04 May 2024, 12:01
vodacom refuses to cancel my contract
Hi Vodacom,
been trying from FEB 2024 to cancel a contract that has already reached 2 year exipry . Went to shop lady could not help said to call, called no one answers or send you from pilar to post. this was before I left for the UAE , NOW I AM STRUGGLING TO GET THIS CONTRACT CANCELLED AND YOU ARE DEMANDING PAYMENTS. STOP THIS CONTRACT NR ***
I have been trying for days to find a way, other than spending hours and large amounts of money for an international call, to cancel my Vodacom contract from overseas. This is the 21st century and you do not have a functional contact us page nor an email one can send a request to for contract cancellations.
How can I cancel a contract from overseas? CALL ME +*** MARCO
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Replies (2)
Vodacom's replyOfficial
04 May 2024, 13:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 May 2024, 13:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MJ
Marco J's updateReviewer Update
06 May 2024, 15:16Good day
Thanks, but why is that that one should go to the extreme to cancel contracts
Could you update TOBY platform to allow easy cancelation esp when a Sim lost or ****** and no way to access OTP pin details sent from robot...
Its the same with MTN takes forever to cancel a contract but when one want to buy or add stuff you are quick to respond.
Really hope that by the end of this month no debits will go off...
#nufsaid
Regards
Marco
Thanks, but why is that that one should go to the extreme to cancel contracts
Could you update TOBY platform to allow easy cancelation esp when a Sim lost or ****** and no way to access OTP pin details sent from robot...
Its the same with MTN takes forever to cancel a contract but when one want to buy or add stuff you are quick to respond.
Really hope that by the end of this month no debits will go off...
#nufsaid
Regards
Marco
MJ
Marco J's update06 May 2024, 15:16
Reviewer Update
Good day
Thanks, but why is that that one should go to the extreme to cancel contracts
Could you update TOBY platform to allow easy cancelation esp when a Sim lost or ****** and no way to access OTP pin details sent from robot...
Its the same with MTN takes forever to cancel a contract but when one want to buy or add stuff you are quick to respond.
Really hope that by the end of this month no debits will go off...
#nufsaid
Regards
Marco
Thanks, but why is that that one should go to the extreme to cancel contracts
Could you update TOBY platform to allow easy cancelation esp when a Sim lost or ****** and no way to access OTP pin details sent from robot...
Its the same with MTN takes forever to cancel a contract but when one want to buy or add stuff you are quick to respond.
Really hope that by the end of this month no debits will go off...
#nufsaid
Regards
Marco