KT
Kimberly T
1 reviews | Active since Nov 2017
01 Sept 2020, 05:29
Vodacom refuses to cancel my contract!!!!! F you
CAN YOU TAKE BACK YOUR CALL MINUTES, YOUR SMS’S AND DATA BUNDLE RIGHT NOW!!!!!!!!! My contract was cancelled end of July! August I got data and minutes and I’m still being billed for a fully paid off cellphone. It is now September! I am going to talk to my bank and I will not pay for this because you’re *****ing money from me at this point! I cancelled the cellphone contract along with the insurance yet I am still paying for everything. I wanted to fix my screen and when I went to vodacom to get a quote I was told about an excess fee when I’ve been paying this phone for 25 months? I was ****ed off! Take all of this back TODAY! I will never sign a deal with vodacom in my life again.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Sept 2020, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2020, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KT
Kimberly T's updateReviewer Update
02 Sept 2020, 20:47I still have not received a call and the matter has not been resolved. I can’t make calls and scared to use the internet out of fear of mistakenly using up the data and then being told I used it up and will therefore be charged exorbitant amounts. I am absolutely furious. How many times must one cancel a contract with you. There is evidence of my calls with you. I repeat. I will reverse the payment on the 1st of October if you don’t know take back your data, sms and minutes. I cancelled this contract yet i am held hostage by vodacom. I don’t even understand how you continue to charge me after the agreed 24 month period. I did not receive any call about extending the contract. Yet when I owe money I am bombarded with calls. I am disgusted and will never have another contract with this company because you take people for granted. In this current climate. Where the hell do you think I get the money, even your partner insurance company is a ****. Deal with this or I am taking this to court. I don’t care anymore. You will not **** me out of my hard earned money.
KT
Kimberly T's update02 Sept 2020, 20:47
Reviewer Update
I still have not received a call and the matter has not been resolved. I can’t make calls and scared to use the internet out of fear of mistakenly using up the data and then being told I used it up and will therefore be charged exorbitant amounts. I am absolutely furious. How many times must one cancel a contract with you. There is evidence of my calls with you. I repeat. I will reverse the payment on the 1st of October if you don’t know take back your data, sms and minutes. I cancelled this contract yet i am held hostage by vodacom. I don’t even understand how you continue to charge me after the agreed 24 month period. I did not receive any call about extending the contract. Yet when I owe money I am bombarded with calls. I am disgusted and will never have another contract with this company because you take people for granted. In this current climate. Where the hell do you think I get the money, even your partner insurance company is a ****. Deal with this or I am taking this to court. I don’t care anymore. You will not **** me out of my hard earned money.