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gontsen G

1 reviews | Active since May 2016

29 May 2020, 14:05

Vodacom refuses to cancel my contract and they busy overcharging me in the process

On the 30th Jan 2020 and Feb 2020 I sent the below email to vodacom. Yet to my big surprised I am still billed for a cell phone I am not using anymore, a cellphone service I canceled in January already.

FYI

When I took my contract with your company I was told with the - uChoose Flexi 230 Line Rental that I get every month I can buy data, Whatsapp data power hours and promotions from the airtime provided, but cannot transfer the airtime to any number. Once that airtime is finished I can buy my own airtime and top up. So its a control chat.

Now to my very huge suprise. Every month my cellphone bill is way more than the agreed amount and when I check my statement to find out why, I realize I am being charged for power hours and data bundles separately while I was told that will be deducted from my monthly airtime.

I do not want this service anymore, please cancel my contract and change my number back to prepaid. I cannot be paying more than R500 every month for airtime only. When I can get a nice brand new contract phone with airtime and data for R300.

Statement and invoice attached. Please cancel my contract ASAP.

0
Replies (3)
Vodacom
Vodacom's reply30 May 2020, 15:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 


Vodacom
Vodacom's reply01 Jun 2020, 10:19
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team

gG
gontsen G's update10 Aug 2020, 12:05
Reviewer Update
Vodacom line was opened on 13 July 2020 and I was supposed to start paying around +/-R159 as per original agreement and get my R230 Vodacom airtime only every month. But no, that did not happen. Once again I received a statement saying I owe R680. Like how come after I specifically requested them to ensure everything is correct before and after I paid them. I mean I bought data and airtime with my allocated R230. Why would I do that if I knew I was being charged extra for more airtime & data?????
Called on 10/08/2020 at 11:48
Spoke to Phindile or Phindiwe Tele (not sure)
Ref: ***.

Can someone please resolve this bill thing cos it is becoming frustrating, every month it's the same story. Why on earth would I pay R680 for just airtime when I can get a cell phone contract for that much.