VODACOM REFUSES TO CANCEL MY CONTRACT

Item: Vodacom
Rating: 1
Author: Hilda O

Good morning, I had a very bad experience with Vodacom, I had cancelled my contract on cellphone number on 31st January 2022 and I am still paying for this contract.

I tried to cancel this contract many times via the call center with no success every time. If I phone now they even drop the call in my ear.

I have four Vodacom contracts that i pay every month and I have reached the point to cancel each of them and moving to a better provider.

Regards,

Helpful (0)

Replies (1)

Vodacom's replyOfficial

19 Apr 2022, 13:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Apr 2022, 13:41

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team