Vodacom refuses to cancel my contract

On 10 November 2024 I phoned Vodacom cancelation department to cancel my contract. My contract expiration date was 21/11/2014. According to the Vodashop sales consultant I only have to pay for November 2024.

I was told by the cancelation department that I would be liable to pay an additional month. I refused. The agent told me that I could pay the sim card fee instead. No upgrade was mentioned, I confirmed with her that I only have to pay for the last month November and December (the additional month). She said yes.

I was Informed by the Vodashop sales consultant that instead of canceling my contract, she loaded an upgrade. On 11/11/2024 I phoned again to cancel. They said that they will get back to me. No one did. On 18/11/2024 I phoned again. They said they will cancel the upgrade and take up the matter with the first agent's manager. Still no feedback and no cancelation. On 25/11/2024 I phoned again. The cancelation agent said there is still time to cancel, and said that he would escalate the matter and phone me back later. He did not. Still no cancelation. I was informed by the Vodashop sales consultant that there is a 30 day window to cancel. On 2 December 2024 I received an email with a quotation for the new contract.

This was absolutely poor service. Not one agent did what they said they would. Clearly Vodascom doesn't respect a client's wishes.