RA
Roslynn A

1 reviews | Active since Apr 2014

25 Apr 2015, 11:47

Vodacom REFUSES to cancel my contract!!!

I have been trying to cancel my contract for one month now and until yesterday they delayed it and delayed and delayed it.... <br> <br> I spoke to Mpho yesterday who assured me that the contract will be cancelled and transferred to prepaid as of yesterday. Today I get an SMS to say my recurring data bundle contract has been changed to a recurring data bundle contract??!! That is not the instruction I gave Vodacom!<br> <br> JUST CANCEL MY CONTRACT AS INSTRUCTED and stop pushing me around!!<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply25 Apr 2015, 15:05
Official
Hello Roslynn91,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team