Vodacom refuses to cancel my contact even though I paid them in full

<p>I requested quote for a premature contract cancellation on 27 May 2016. On the very same day I sent through the proof of payment as well as all the forms that needed to be filled out and signed. They person who assisted me informed me that the quote would include all oustanding fees including the debit order that was deducted from my account on 26 May.</p> <p>This contract is still active and nobody gets back to me unless I have to call in for feedback. I have spoken to many different call centre agents as well as a supervisor/team leader by the name of Brian Bhebe and a manager called Morne. I have been sending them numerous emails requesting feedback and cancellation but they either dont get back to me or say it has been escalated and this has been happening since 15 June.</p> <p>I will not be held liable for another debit order as I have paid you in full as per your quote and I have requested cancellation and sent through all the neccessary documentation for cancellation. I also demand to be compensated for all this uncessary trouble, time and effort you are costing me to get this resolved.</p> <p>Why is it so difficult to cancel this contract and move my number on to prepaid ??? </p> <p>My reference numbers are as follows:</p> <p>Acc no:I ********** -8</p> <p>Ref# 1- ********** 4822</p> <p>My mobile number ********** 827</p>