GB
Grace-anne Belger
1 reviews | Active since Jul 2019
01 Dec 2022, 12:51
Vodacom refuses to cancel extra lines costing me a fortune
I have 2 other lines registered on my account with Vodacom that I have never used. I have requested cancellation of these accounts numerous times and I am still billed for them. This amounts to about R480 per month which I cannot afford and has been going on for years. Everytime I call they confirm it is cancelled and then I get the bill for them. SOOOO FRUSTRATED
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Replies (3)
Vodacom's replyOfficial
01 Dec 2022, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2022, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GB
Grace-anne Belger's updateReviewer Update
02 Dec 2022, 09:07Nothing happened - no one has contacted me yet
GB
Grace-anne Belger's update02 Dec 2022, 09:07
Reviewer Update
Nothing happened - no one has contacted me yet
GB
Grace-anne Belger's updateReviewer Update
02 Dec 2022, 09:07No contact yet from Vodacom despite promises
GB
Grace-anne Belger's update02 Dec 2022, 09:07
Reviewer Update
No contact yet from Vodacom despite promises