ES
Elana S
1 reviews | Active since Nov 2013
08 Feb 2019, 06:05
Vodacom refuses to cancel expired contract
Sincr November last year I have neen asking Vodacom to cancel a data plan I have with them. *********** people have phoned me a couple of times who does not seem to understand basic English when I tell them I want the contract cancelled, it's a data plan, I don't get airtime like with a cellphone. Apparently, this is rocket science to them. Last month got an invoice, sent a mail no response. NOW I GET ANOTHER FRIGGING INVOICE. DO I HAVE TO GIVE BLOOD TO HAVE THIS ****** CONTRACT CANCELLED??? What the hell do you want from me? CANCEL THE FLIPPEN CONTRACT ALREADY YOU *******!!
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Replies (3)
Vodacom's replyOfficial
08 Feb 2019, 06:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Elana S's updateReviewer Update
08 Feb 2019, 11:14Was just contacted by Ashwin. Why this young man couldn't have been the one on the other end.of the line back in November already, I don't know. No hassle, no fuss, very professional. I appreciate that he got back to me and I hope this will al be sorted out now.
Thank you.
ES
Elana S's update08 Feb 2019, 11:14
Reviewer Update
Was just contacted by Ashwin. Why this young man couldn't have been the one on the other end.of the line back in November already, I don't know. No hassle, no fuss, very professional. I appreciate that he got back to me and I hope this will al be sorted out now.
Thank you.
Vodacom's replyOfficial
08 Feb 2019, 11:16Dear Elana,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply08 Feb 2019, 11:16
Official
Dear Elana,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)