MH
Mohamed H
1 reviews | Active since Sept 2011
20 Dec 2018, 11:01
Vodacom refuses to cancel EXPIRED contract.
I have logged numerous requests to cancel my contract. My previous Hello Peter request was logged and the Vodacom guy promised my contract will be 100% cancelled. I seen on my latest invoice that they are still charging me. The contract is over 2 years. This amount must not come off my account and needs to be reversed ASAP. It is totally unacceptable. The number in question is 082 734 220. WHy am I still being charged when I spoke to the Vodacom guy 2 months ago. Please refund me if you debit my account.
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Replies (1)Vodacom's replyOfficial
20 Dec 2018, 11:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 11:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
