MK
Murendeni K
1 reviews | Active since Nov 2021
02 Nov 2021, 23:03
Vodacom refuses to cancel contracts when it ends
My contract with Vodacom was supposed to end in August and I did call and gave them a notice of cancelation on the 1st of July. Vodacom continues to allocate airtime to my number and charges me monthly, I have been calling them every month since August and the consultants keep on blaming the previous one for not canceling my contract. I am fed up, Vodacom does not want to let go of their customers when contracts end.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
03 Nov 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
