MK
Murendeni K

1 reviews | Active since Nov 2021

02 Nov 2021, 23:03

Vodacom refuses to cancel contracts when it ends

My contract with Vodacom was supposed to end in August and I did call and gave them a notice of cancelation on the 1st of July. Vodacom continues to allocate airtime to my number and charges me monthly, I have been calling them every month since August and the consultants keep on blaming the previous one for not canceling my contract. I am fed up, Vodacom does not want to let go of their customers when contracts end.

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2021, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team