1 reviews | Active since Apr 2013
Vodacom refuses to cancel contracts after the period of 24months
I contacted the cancellations department. This was to cancel a contract. I had been informed that my last debit order would be at the end of August debit date 01 September. I recieve a invoice now stating that I am going to going to be debitted yet again and my contract is not cancelled. You are *******ly trying to extend the term of my contract. When I call you "customer care" should actually be name "customer go #### yourself" as they could not be bothered as thy do not deal with cancellation queries. Let me be clear I will cancell the authority for u to debit my account. I will name and shame you on every public platform. I will also be reporting you to the FSB for you are deliberately keeping accounts active so yur cancellation ratios are not affected. The public and consumer needs to know about this immoral practise.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
