Vodacom refuses to Cancel contracts

*****s and ****s !!

I have been unsuccessful in canceling a contract since Jan 2023. It is now Aug 2023.

I started with a phone call to cancelations (with an up to date account) in Jan. The operator tried to up sell me another contract which i declined repeatedly. At the end of the phone call I made it VERY CLEAR that I want to cancel my contract. I called from walmer Park vodacom store's internal line.

Lo and behold, I get invoiced end of the month. So it carries on. When I called again, I was told the account cannot be canceled or closed when there is an outstanding amount. I lost my marbles and eventually out of frustration settled the account which has been creeping up (which in its own right is not right!) By now it is now April. So account settled. 24hours later call again to confirm account is settled, and asked again since the account is settled, to close it off....

It is now Aug 2023, and guess what.... I still have invoices coming my way !!!!

I guess this is a direct result of a department that is called "Cancelations and Retentions".... their main focus is Retentions and not Cancelations.

Oh, and in the mean time my credit score reflects that I'm a non payer.... thank you for your prompt Lies bunch of *******. How many people are money being ****** from monthly ???

And the best part that really cracks me up, I get asked did I receive confirmation email or something to confirm the cancelation?!?! ******* I tell you, ****** *******.