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Shaun S

1 reviews | Active since Sept 2012

15 Mar 2021, 20:04

Vodacom refuses to cancel contracts, 1year after expiry of contract still not cancelled

Vodacom refuses to cancel contacts. I have visited your vodashop here in Knysna 5 Times and instructed them to cancel this data contract that is at no use to me I DO NOT WANT it, I also do not want to upgrade it. I have called, emailed till date almost 1 year later you still bill me EVERY MONTH. THIS CONTRACT EXPIRED ON 6JULY2020, PLEASE CANCEL THIS WITH IMMEDIATE EFFECT AND CANCEL THAT NUMBER TOO. I DONT NEED IT I HAVE UNCAPPED WIFI AND MORE THAN ENOUGH DATA ON MY BUSINESS CONTRACT. THIS IS A PERSONAL CONTRACT THAT I WANT CANCELLED IMMEDIATELY. I am still receiving harassing upgrade calls to, i have asked more than 10 times to cancell this. Please sort this out now. The expired contract that im being billed still one year worth of R300+ every month ***.

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2021, 07:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team