Hellopeter
Share Your Experience
MA
Marlon A

1 reviews | Active since Mar 2018

10 Mar 2024, 14:13

Vodacom refuses to cancel contract

Horrific service, tried to cancel my contract and was convinced to upgrade, only for my sim to stop working, tried on many occasions in store and online to sort out the issue with no luck, then wanted to cancel that contract within the first month and was sent from pillar to post without any proper assistance.

0
Replies (3)
Vodacom
Vodacom's reply10 Mar 2024, 15:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

MA
Marlon A's update11 Mar 2024, 11:19
Reviewer Update
Just received a call from a Vodacom, they were of no assistance and could not find a way forward, I am now expected to pay for a service I never received, after numerous attempts from my side to sort out the service, will forward my complaint to the ombudsman or to consumer protection.
MA
Marlon A's update11 Mar 2024, 11:31
Reviewer Update
From your reply and call, please check your records again as a cancellation was done on the 03/10/2023 and again on the 03/12/2023