AK
Ashewin K
1 reviews | Active since May 2014
01 Sept 2020, 08:15
Vodacom refuses to cancel contract
Vodcacom refuses to cancel my contract, despite me giving them the necessary advance notice. Calling the call centre is of no help. Consultants are forever escalating the issue and absolutely no feedback is given. Vodacom be warned!!! - if I get billed again, I will going to the oubudsman!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Sept 2020, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Ashewin K's updateReviewer Update
09 Sept 2020, 08:50Its been a week and no consultant has been in touch. I called again today to report that I have been billed again in September for a contract I cancelled in June! I can finally rest assured. It has been escalated now for the fourth time. Seriously!!!
Complaint has been lodged with the oubudsman.
Complaint has been lodged with the oubudsman.
AK
Ashewin K's update09 Sept 2020, 08:50
Reviewer Update
Its been a week and no consultant has been in touch. I called again today to report that I have been billed again in September for a contract I cancelled in June! I can finally rest assured. It has been escalated now for the fourth time. Seriously!!!
Complaint has been lodged with the oubudsman.
Complaint has been lodged with the oubudsman.