Vodacom refuses to cancel contract after RAM Couriers theft”

My father had multiple contracts with Vodacom that were all cancelled on the same date without proper explanation. One of the numbers involved was ***.

The cellphone linked to this number was never received. The package was ****** in Ladium while in the care of RAM Couriers, and the box was tampered with and opened. Despite this, Vodacom still refused to cancel the contract when we reported that the package had been ******.

It is unacceptable that Vodacom holds clients liable for devices they never received, especially when the theft happened while in transit with Vodacom’s appointed courier. To make matters worse, Vodacom went ahead and cancelled all the contracts after a so-called “hijack” incident in Centurion, which raises even more questions.

We have evidence and information regarding these incidents and how they tie into broader courier ****s. We demand that Vodacom:

Reinstates the number ***,

Compensates for the damages suffered, and

Accepts accountability for failing to deliver the cellphone in the first place.

If this matter is not resolved urgently, we will escalate it further to ICASA, the SAPS Hawks, and the SI