KM
Kholofelo M
1 reviews | Active since Mar 2025
08 Mar 2025, 10:15
Vodacom refuses to cancel contract after it ends
Hi, Vodacom is refusing to cancel my cellphone contracts after numerous calls. My first contract finished in September 2024 and the second February 2025. They are refusing to cancel and are sending me from pillar to post. I am a pensioner and I've explained this to them that I need to cancel and don't want to renew my contract. I need to cancel these contracts as the money is needed to help with my medical bills, I am frustrated and the call centre agents are very dismissive and rude to me.
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Replies (1)Vodacom's replyOfficial
10 Mar 2025, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2025, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
