RM
Rosalia M

1 reviews | Active since Mar 2009

19 Apr 2020, 12:55

Vodacom REFUSES TO CANCEL CONTRACT!!!

Absolutely PATHETIC. Trying to cancel a data contract. Phoned (and waited ages) on 17 April. Told to PHONE BACK ON 19 April AS CONTRACT EXPIRES ON 19 May and need to give 30 Days notice. I query this, and am ASSURED that this is what I MUST DO TO CANCEL THIS CONTRACT. So I PHONE ON 19 April. Today. Sunday. NO, I’m told, YOU HAVE TO PHONE US IN FIRST WEEK OF MAY!!!!! What the heck is going on there? You make it VERY difficult to cancel a contract don’t you Vodacom? In these times one would think you’d back up your fantasy marketing with SOME ACTUAL CARE FOR AND SERVICE TO CUSTOMERS!!! Sies man!

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2020, 16:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team