1 reviews | Active since Mar 2014
Vodacom refuses to cancel contract
I was called by Valene from customer services from Mondeo in association with vodacom on the 18/03/2016to say that they are offering me less pricing rate on my data of R119 per month instead of R149 for my monthly data. I then asked her if i would have to pay 119 on top of what i was already paying for my contract and she say i will be paying 30 rand less than what i am paying currently. I then called the customer service number again within 10min after having agreed to take the offer and spoke to phindile who then said i was going to pay R119 more... I then asked them to cancel it and she said it couldnt be cancelled and i would have to return the offered goods (free wifi router and educational voucher) after i have recieved it..I feel taken advantage of by the initial sales lady.She was beeing dishonest and jus wanted me to agree to the deal. I feel i have a right to cancel the agreement before they deliver anything and make any deductions from my account because she **** and was beeing *********.
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
