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Molete T

1 reviews | Active since Jul 2020

20 Jan 2021, 09:47

Vodacom refuses to cancel charges that are as a result of their own incompetence

The last time i wrote a review, Vodacom responded saying that according to their records my issue has been resolved. Unfortunately, Vodacom, that only exists in your records as I have never ever been contacted on the charges that I was disputing with you.

I have been charged R 421.00 for reconnection, twice debit order cancellations and something else and everytime I raise my concerns with Vodacom, they claim that the issue is resolved yet they have not done so. Please contact me as my credit record is being dessimated by these ************ charges that you are ignoring to reverse. Maybe I should even name the person that is not responding to my emails as she is the only one that I have contact to and she is aware of all the issues at hand.

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Replies (3)
Vodacom
Vodacom's reply20 Jan 2021, 11:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MT
Molete T's update20 Jan 2021, 13:53
Reviewer Update
This is exactly the same message i got the last time I wrote a review on Vodacom. Then they said that they have responded to me yet I have no record or anything to that effect! Very SAD!
MT
Molete T's update20 Jan 2021, 17:34
Reviewer Update
Dear Vodacom, either you are ignoring my complaint or you are not willing to resolve my issue. I have not received any response to my issue and the fact that you always say that your records say that I have been provided with the response is not correct. Either you are not willing to respond or I am a nobody in your eyes and thus the running around. Please note that I have not received your response on this issue and am still waiting for your response. Stop playing games!