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Wilma R

1 reviews | Active since May 2014

12 Nov 2020, 11:47

Vodacom refuses to cancel an expired contract.

Vodacom is still billing me for a contract that I cancelled in September. I phoned the call centre, cancelled the contract (after the 24 month contract period had passed), and was informed that October would be the last month, therefor I only need to pay for the last month and the contract will be cancelled. Well, surprise, surprise.... Vodacom did not cancel the contract and had the audacity to bill me for another month. If you think I'm going to pay for this, you should think again...Please go and find the recordings that you are so happy to inform us about every time we call a call centre. This contract has been a nightmare from the first month I subscribed - this is just further proof that Vodacom is only out to get your money...

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2020, 13:36
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team