FS
Fanie S
1 reviews | Active since Sept 2018
15 Aug 2020, 11:18
VODACOM REFUSES TO CANCEL ACCOUNT
Vodacom account number: I***-0 refers.
I am paying R110.00/month for "MyGig 2 TopUp Promo", which I have never used since I started to pay for it ±4 years ago. I phoned the assistance desk two months ago with the request to cancel the account. The more I said I wanted the account to be cancelled, the more the arrogant operator tried to convince me not to do it. After arguing for at least 6 minutes, she agreed to close it, however it never happened. I am not interested in any online business, with any company what so ever, because the people of the new South Africa pronounce words in a way difficult to hear and understand. Its a simple request: I WANT THE ACCOUNT TO BE CANCELLED!!!
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Replies (2)
Vodacom's replyOfficial
15 Aug 2020, 20:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Aug 2020, 20:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Fanie S's updateReviewer Update
20 Oct 2020, 20:23It is more than 3 months later and I'm still waiting to be contact. Worst service ever, I STIL WANT THE ACCOUNT TO BE CANCELLED. Please let an Afrikaans speaking consultant contact me, I can't hear a word of these strange pronancuation and accents from people now a days.
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Fanie S's update20 Oct 2020, 20:23
Reviewer Update
It is more than 3 months later and I'm still waiting to be contact. Worst service ever, I STIL WANT THE ACCOUNT TO BE CANCELLED. Please let an Afrikaans speaking consultant contact me, I can't hear a word of these strange pronancuation and accents from people now a days.