Vodacom refuses to blacklist ****** phone and sim card

Vodacom, I called your 082 111 number today 27/06/2018 at approximately 12:45 to request that my cellphone and sim card gets blocked due to the fact that my cellphone was ****** out of my hands in Pretoria today. Your call centre agent refused to block my phone and sim card and told me that I need to go into a branch to blacklist my phone and sim card. I am putting Vodacom on notice that if there are any calls made from my phone, if my bank accounts are hacked, etc. I am going to hold you liable, even if I have to take you to court.

I went to report the matter at the Police Station this afternoon and although I have a report from the Police station, they were unable to give me a case number due to the fact that their system was down.

It seems like I get really crummy service from Vodacom and once I have sorted my phone out, I am going to port my number to another cellphone service provider as I am now seriously tired of the poor customer service I receive from Vodacom. How many more times do I have to complain before I get some sort of service?????