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rmdeklerk R

1 reviews | Active since Jul 2016

06 Jul 2023, 20:54

Vodacom refuses to assist with issue with Fibre in Evander

Appalling service once again from Vodacom Once again my fibre has massive issues in the evening - 200mb line gets max 6mpbs between 6:30pm and 10pm at night including a lot of packet loss making this line unusable during peak times

Ive been struggling with this issue since the beginning of May. They have closed my call MULTIPLE times and i call them to re open. They just refuse acknowledge any problem

This is also an area problem as i know people in the area with the exact same issue

I wish we had alternate providers in the area i would move in a heartbeat

This is also the exact same issue that occurred in September 2021 where I wrote a similar review. amazing to see that absolutely nothing has changed with this company.

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2023, 08:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team