JW
Josefine W
1 reviews | Active since Jan 2015
12 Jun 2019, 07:40
Vodacom refuses to assist with contract cancellation
I'm living overseas and Vodacom is refusing to assist me with premature cancellation of my contract. In addition, I've been double charged for the month of June and forced to pay a penalty since their system could not find my payment. FNB states that it cannot assist in the cancellation if third parry debit orders, Vodacom states that cancellation needs to be done by phone. I can only do this via email. Can anybody assist?
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Jun 2019, 11:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2019, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Jun 2019, 11:57Dear Josefine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply12 Jun 2019, 11:57
Official
Dear Josefine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's replyOfficial
14 Jun 2019, 08:56Dear Josefine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply14 Jun 2019, 08:56
Official
Dear Josefine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
JW
Josefine W's updateReviewer Update
14 Jun 2019, 15:58Dear Vodacom
Well then, the cancellation is done. Thanks to Ashwin Abdurahman. You should promote this guy. He helped in a friendly and efficient manner.
As for the rest of the 'customer care' employees I had the displeasure to be in contact with: Fire them. You won't even notice they're gone and the remainder of your 55 million customers will thank you for it.
But thanks for putting things in perspective: A root canal treatment is nothing compared to you guys. My fear of the dentist has been conquered!
Well then, the cancellation is done. Thanks to Ashwin Abdurahman. You should promote this guy. He helped in a friendly and efficient manner.
As for the rest of the 'customer care' employees I had the displeasure to be in contact with: Fire them. You won't even notice they're gone and the remainder of your 55 million customers will thank you for it.
But thanks for putting things in perspective: A root canal treatment is nothing compared to you guys. My fear of the dentist has been conquered!
JW
Josefine W's update14 Jun 2019, 15:58
Reviewer Update
Dear Vodacom
Well then, the cancellation is done. Thanks to Ashwin Abdurahman. You should promote this guy. He helped in a friendly and efficient manner.
As for the rest of the 'customer care' employees I had the displeasure to be in contact with: Fire them. You won't even notice they're gone and the remainder of your 55 million customers will thank you for it.
But thanks for putting things in perspective: A root canal treatment is nothing compared to you guys. My fear of the dentist has been conquered!
Well then, the cancellation is done. Thanks to Ashwin Abdurahman. You should promote this guy. He helped in a friendly and efficient manner.
As for the rest of the 'customer care' employees I had the displeasure to be in contact with: Fire them. You won't even notice they're gone and the remainder of your 55 million customers will thank you for it.
But thanks for putting things in perspective: A root canal treatment is nothing compared to you guys. My fear of the dentist has been conquered!