Vodacom refuses to assist me!

<p> I did not choose to upgrade my mobile contract when I was due for an upgrade. I contacted Vodacom and requested that they cancel the 1GB data on my mobile phone as I did not want to be billed for the data. My wife’s mobile is also on a Vodacom contract which is linked to my name. Vodacom consultants are so inefficient – they cancelled my wife’s 1GB data that she has a signed 24 months contract for. I called on Sunday morning – Reference Number: 1- ********** 8228. I was told that the data will be allocated correctly in 24 hours. I called again yesterday afternoon, the agent said that I should call back on Wednesday morning. I called on Wedneday morning, waited over one hour to speak to a consultant and eventually I am told that I will have to log another call – Reference Number: 1- ********** 3937. Vodacom is too quick to bill me when I exceed my data usage yet the allocate incorrect data unit to my wife’s phone and when they have to fix it I am thrown from pillar to post.</p>