EJ
Erica J

1 reviews | Active since Mar 2017

03 May 2017, 10:09

VodaCom refuses to assist me

<p>After 2 months of raising the issue with Vodacom regarding my cellphone" Sony Experia Water Proof phone" ,Vodacom advised " please be advised that a device is declared as BER (beyond economical to repair) due to Liquid damage when trace of liquid residue/corrosion has been found on the board or on the device itself.Warranty is voided due to the damage ." I am still paying this montly contract for a phone that does not work and has no warranty- A waterproof phone that has water damage . I have no insurance to claim another device. Please can somebody at Vodacom help me!<br /><br /></p> <p>" </p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team