1 reviews | Active since Mar 2017
VodaCom refuses to assist me
<p>After 2 months of raising the issue with Vodacom regarding my cellphone" Sony Experia Water Proof phone" ,Vodacom advised " please be advised that a device is declared as BER (beyond economical to repair) due to Liquid damage when trace of liquid residue/corrosion has been found on the board or on the device itself.Warranty is voided due to the damage ." I am still paying this montly contract for a phone that does not work and has no warranty- A waterproof phone that has water damage . I have no insurance to claim another device. Please can somebody at Vodacom help me!<br /><br /></p> <p>" </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
