TB
Tommy B
1 reviews | Active since Jan 2017
02 Mar 2021, 17:07
Vodacom refuses to assist due to my gender
I have a network Issue, Vodacom refuses to assist, You lodge a ticket and they close the ticket without telling you why. We pay over R25K a month to Vodacom and they still refuse to assist me.... They are coming with a story that I need to go to the Vodacom shop for a signal booster..... But one of my friends phoned Vodacom without any hassels and he got the rooter... Question was it because of my gender that I get this services and I have to go to the shop where someone els can just phone in, Her is Multiple services request from Vodacom....
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Mar 2021, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TB
Tommy B's updateReviewer Update
03 Mar 2021, 12:23So I have to wait for 2 to 4 month???? Then Im going to Not pay you for 2 to 4 months..... That is not SOLVING THE ISSUE. I cannot wait. And Why do I need to pay for the Booster as it your network, and why do other people get free Boosters and free installations and not me? is it because of my Gender?
TB
Tommy B's update03 Mar 2021, 12:23
Reviewer Update
So I have to wait for 2 to 4 month???? Then Im going to Not pay you for 2 to 4 months..... That is not SOLVING THE ISSUE. I cannot wait. And Why do I need to pay for the Booster as it your network, and why do other people get free Boosters and free installations and not me? is it because of my Gender?
TB
Tommy B's updateReviewer Update
03 Mar 2021, 12:23This is what Vodacom rep****...
Dear Customer,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that our records indicate that your query has already been escalated to our Networks Team for further investigation and feedback has been provided. Reference number A2-OHCJ-X1L1FQ, feedback refer as follows:
There is a new tower that is being built to improve the coverage for Silver Lakes. The site is currently in construction and should be live within the next couple of months. New Planned Site = Silverlakes_Oasys (wait power & equipment installation). Approx. timeframes = 2 to 4 months. Site is currently in construction & awaiting equipment installation. Link to new planned site that will improve coverage. Customer is able to investigate a Vodacom NetGear Cel-Fi Smart signal booster at the Vodacom Stores / Takealot / HiCell / Alisom / Makro."
Apologies for any inconvenience this may have caused.
There is a new tower that is being built to improve the coverage for Silver Lakes. The site is currently in construction and should be live within the next couple of months. New Planned Site = Silverlakes_Oasys (wait power & equipment installation). Approx. timeframes = 2 to 4 months. Site is currently in construction & awaiting equipment installation. Link to new planned site that will improve coverage. Customer is able to investigate a Vodacom NetGear Cel-Fi Smart signal booster at the Vodacom Stores / Takealot / HiCell / Alisom / Makro."
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
TB
Tommy B's update03 Mar 2021, 12:23
Reviewer Update
This is what Vodacom rep****...
Dear Customer,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that our records indicate that your query has already been escalated to our Networks Team for further investigation and feedback has been provided. Reference number A2-OHCJ-X1L1FQ, feedback refer as follows:
There is a new tower that is being built to improve the coverage for Silver Lakes. The site is currently in construction and should be live within the next couple of months. New Planned Site = Silverlakes_Oasys (wait power & equipment installation). Approx. timeframes = 2 to 4 months. Site is currently in construction & awaiting equipment installation. Link to new planned site that will improve coverage. Customer is able to investigate a Vodacom NetGear Cel-Fi Smart signal booster at the Vodacom Stores / Takealot / HiCell / Alisom / Makro."
Apologies for any inconvenience this may have caused.
There is a new tower that is being built to improve the coverage for Silver Lakes. The site is currently in construction and should be live within the next couple of months. New Planned Site = Silverlakes_Oasys (wait power & equipment installation). Approx. timeframes = 2 to 4 months. Site is currently in construction & awaiting equipment installation. Link to new planned site that will improve coverage. Customer is able to investigate a Vodacom NetGear Cel-Fi Smart signal booster at the Vodacom Stores / Takealot / HiCell / Alisom / Makro."
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team