VODACOM REFUSES TO ASSIST CUSTOMER

To whom it may concern(that is someone that actually has a solution to my issue)

I have call vodacom's fibre customer care in the month of march, to complain about the intermittent connectivity that i have been having, the consultant then said, that she would would escalate the issue and "someone" would call me.(that hasn't happened).

I then called again July, and spoke told me the exact words, that "someone" would call me.(no one did) i was still having intermittent connectivity from March to july.

I then called again on the 10/08/2020(SR*** REFERANCE NUMBER) with the same intermittent connectivity. I was told by Basil that 'someone" would call me within 48hrs, i don t think for a second from the 10 of August to the 26 of August is 48hrs.(nobody has called my to resolve my problem. i still await for someone senior from management to give me a call about this problem.)

vodacom has received every payment from me, why cant I receive for what I am paying for? Why Iam I paying my full instalment for the last 6 months, when i am not receiving my full connectivity?