Vodacom refuses to assist close a ***** contract.

A ********** contract was opened in my name I sent Vodacom the document they requested in order to assist me and 2 weeks later I have received no response from them. Today I tried to check up on the progress of my matter but did not receive any assistance. There are a lot of different people that I keep being transferred to but no one has an idea on how to resolve my matter. It's amazing how efficient you are in opening up a ********** line but you cannot close it. I've already been debited for one month and at this rate another debit is going to go through next week. Is there no one employed at Vodacom that can help with this?