VODACOM REFUSES TO ASSIST

<p>I hope that you can urgently assist me, please?</p> <p>I did two upgrades in December (which I had a lot of problems with and had to log numerous Hello Peter complaints for).</p> <p>When I received my January invoices I noticed that there is an upgrade fee on one of the lines and that I am still liable for my old handset fee on both numbers. I was told if you upgrade over the phone there is no upgrade fee and I was not told of the old handset fee still payable either.</p> <p>I have spoken with Sithembele Mzazi regarding this. He said that he will draw my voice recordings and arrange for the necessary credits on my account but since speaking to him, he did not get back to me.</p> <p>I have logged Hello Peter complaints about the account query as well but for some reason nobody at Vodacom provides feedback regarding any complaint.</p> <p>I am not willing to pay anything more that was advertised when I app**** for the phones and none of the above costs were disclosed telephonically when I did the upgrades.</p> <p>My account number is I ********** -1 and I would like somebody to phone me on ********** 240 to have this sorted out as nobody bothered to provide ANY assistance so far. I phoned your accounts department more than once and nobody seems to want to assist.</p> <p>It would seem like if you do not put up billboards broadcasting bad service you do not get any assistance these days.</p>