LK
Lee-Ann Kilian

1 reviews | Active since Nov 2015

30 Mar 2017, 10:51

Vodacom refuses to allow my life to move forward

<p>After nearly a entire year of settling my outstanding cell phone bill Vodacom refuses to remove the amount from the credit bureau as outstanding. They have caused a severe ripple effect in my life. I have communicated with them countless times and to each end I am basically been ignored. I find their actions to be discriminative against individuals who faced a financial struggle and managed to come out of it successfully I might add and now they refuse to assist after they have received ALL the money. I am been held hostage by Vodacom and this is clearly **************. Yes I did default on my account, but I made the necessary arrangements when I could make payments and then when I was of the means I paid Vodacom in full. Very quick to hand the clients over to attorneys, but clearly now don't care that the client has paid up in full and in need of assistance to clear their name! This service is so appalling and Vodacom clearly does not care about their clients as long as the money comes in!!!</p>

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Replies (2)
Vodacom
Vodacom's reply30 Mar 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Mar 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team