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keziah P

1 reviews | Active since Apr 2019

16 Apr 2019, 14:37

VODACOM REFUSES REFUND

My name is Keziah Petersen.

I bought a Cellphone Cover to the value of R700 at the VodacomStore in Paarl Mall, Cape Town.

It was purchased on 5th April 2019.

I changed my mind and went back to the store and asked for my cash back. The store manager refused to give my cash back and said I can only exchange for something else. I do not want to exchange it for anything else.

The box is brand new, never opened or damaged. I have the full till slip as well.

I called Vodacom Head Office in Cape Town and Colleen said the only thing I can do is write it on hellopeter!

Please help me someone! The must be someone I can report this to.

Keziah

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2019, 16:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 

Best regards,

kP
keziah P's update18 Apr 2019, 14:36
Reviewer Update
Vodacom has done nothing to help! How useless!! I was told it would be escalated now i have an sms that ticket is closed! VODACOM tells me as soon as you walk out the door you cant get a refund!!!