VODACOM REFUSES PREMATURE UPGRADE

Hi, <br> <br> I have been a loyal Vodacom Customer for about 12 years now. In the past I was able to do a premature upgrade as I met all the criteria. I have since changed my package as Vodacom cancelled the specific package I used and I needed to change to a new package. When I changed my package in March 2013 I asked the consultant if I will be able to do a premature in the future - he then informed me yes. My phone is older than 2 years now and I wanted to do an upgrade, but Vodacom apparently informed the consultant at the store in Westgate that even if I am eligible for an upgrade next week they will not allow me to do an upgrade as I need to wait for the 6 months to run out (this is the 6 months that I prematurely upgraded in 2013). I explained that my phone is useless at this stage because of the fact that is switches off and on by its self, freezes, etc. I also informed Vodacom that I am willing to change my contract to the Red Advantage package that is R999.00 pm and their answer was still now. I am considering taking my business to another service provider as it seems to me you are only a number to Vodacom.