1 reviews | Active since Sept 2019
VODACOM REFUSES PENSIONER PROOF OF NON APPROVAL DATA DEDUCTION 8 YEARS!
My 78 year old Mother has been charged for Q gig data for 8 years todate for a number that is not hers. She has struggled to gef help to resolve this matter. To no joy. This answering machine confuses her and sge cannot get it sorted. This is *****! In the telecommunication act surely there should be recourse for overbilling. We need to get VODACOM to respond publicly. I hace seen reviess similar to my Mothers. Tgey pretend to help but NEVER resolve the matter. Taking and robbing from a pensioner is afainst tgd Older Persons Act and us classified as financialnor Economic abuse.
8 years being cgarged for 1 GIG data for a number she has never had or has. It angers me when older people are exploited due to lack of digital kniw how etc. Sge gas trird to resolvd this but VODACOMS complaint line us THE WORST mist difficult process to successfully get solution. Telephonucallg frustration and nughtmare.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
3 years full refund and in money NOT your 3 month credit JOKE!!! You should be cgarged ********ly do you have NP SHAME???
Then you offer to find the person who the numbet belongs to@!! ITS YOUR NEGLIGENCE YOUR *****ULENT DEDUCTION.
THAT SHOULD BE YOUR SECOND STEP. FIRST WHO AITHORISED THIS PAYMENT? WHERE IS THE PAPERWORK? Where is the cross payment checks. We go through HELL TO CANCEL enduring marleters trying to swing you to stay ask me I have been there! A client for 19 YEARS!!!!
Npw they insult my mother! I have approached legal advice hereto.VODACOM sort this out....I will NOT LET YOU BULLY PENSIONERSAND OLD PEOPLE!!!
WHERE IS THE CEO. Lets see if hehas the integrity to involve himself in tjis matter!!!
3 years full refund and in money NOT your 3 month credit JOKE!!! You should be cgarged ********ly do you have NP SHAME???
Then you offer to find the person who the numbet belongs to@!! ITS YOUR NEGLIGENCE YOUR *****ULENT DEDUCTION.
THAT SHOULD BE YOUR SECOND STEP. FIRST WHO AITHORISED THIS PAYMENT? WHERE IS THE PAPERWORK? Where is the cross payment checks. We go through HELL TO CANCEL enduring marleters trying to swing you to stay ask me I have been there! A client for 19 YEARS!!!!
Npw they insult my mother! I have approached legal advice hereto.VODACOM sort this out....I will NOT LET YOU BULLY PENSIONERSAND OLD PEOPLE!!!
WHERE IS THE CEO. Lets see if hehas the integrity to involve himself in tjis matter!!!