PG
Petro G
1 reviews | Active since Mar 2015
13 Jun 2019, 08:59
VODACOM REFUSES ASSISTANCE
I have now literally tried everything to get assistance from Vodacom and I have had no luck, from the branches to the call centre, self service options and the my vodacom site! I am having a problem with my account and Vodacom refuses to assist me. I have been informed that my business lines will be disconnected today if I do not make a payment - allthough I have had this account for 15 years plus and have always been loyal to Vodacom. I have asked for my lines not to be disconnected until the end of June to allow me to sort this out some how and no one is willing to assist me even though the problem that is on the account is a fault on VODACOM's side!!! Can ANYONE please help me!!!!
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Replies (2)
Vodacom's replyOfficial
13 Jun 2019, 09:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2019, 09:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Jun 2019, 09:34Dear Petro,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply13 Jun 2019, 09:34
Official
Dear Petro,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)