Vodacom refused to pay my money😭

Hi I am frustrated that Vodacom refused to refund my money which they deducted from my bank account although my contract ended in July 24 and I have confirmation in writing from the. According to them there was no Cancellation made yet the say all calls are recorded. The incompetence of the various consultants makes it unbearable. I was looking for 0 instead of a 1 star rating. Absolutely terrible services. The consultant whose name I cannot mention confirmed telephonically that a refund will be paid in 9 days, as mentioned all calls are recorded. None of the consultants seem to comprehend that I have contacted your call centre and sent written confirmation in June prior to the Cancellation yet Vodacom goes ahead and deduct. I am just happy that do not have to deal with Vodacom. Thanks God